How can we help?
Help with your profile, photos and account.
Photos and assessments
Use two different, clear front-facing photos in even daylight. Keep filters off and avoid strong shadows or coloured lighting. Full-length photos should include your head and feet, with only you in the frame. Use Adjust crop to remove other people. If a photo cannot support an assessment, the app will ask for a better reference instead of guessing.
Subscriptions and trials
Manage or cancel in iPhone Settings → your Apple Account → Subscriptions → Flattr. Trials convert to the selected paid plan unless cancelled. Use Restore Purchases in Flattr Settings while signed in to the Flattr account used to subscribe. Deleting the app or your Flattr account does not cancel a subscription.
Studio previews
Previews illustrate a change; they cannot guarantee garment fit, salon results or exact proportions. A failed preview returns its credit. If a request is interrupted, retry the same selection to recover its result. An interrupted job may take up to 30 minutes to return its credit.
Your account and data
Edit your preferences, manage photos or delete your account from Flattr Settings. Original device photos and locally saved Studio looks do not automatically transfer to another phone. Read our privacy policy for processing and retention details.
Contact us
Email support@flattr.app with your app version, device model and a description of the problem. Do not send passwords, payment-card details or private photos. For purchase problems, include the product name and approximate purchase date.